Free shipping on orders $150+

Frequently asked questions

All LUV BUG products are shipped from Australia within 48 hours of receiving and validating payment. Australia Post Shipping is used to send all domestic and international parcels. Please use the below Australia Post calculator as a guide to calculate your delivery timeframe. (delivery from Australian postcode 4220).

Standard rates are calculated by weight for 'standard' and 'express' postage. These rates will be shown at checkout.

International shipping is not currently available.

Contact with your name and order number. All customers are emailed automatically with tracking details once their order has been processed.

Please email as soon as possible (dispatch of your purchase occurs within 48 hours of order placement).

Although we will do our best to help you, the postal address can only be changed if your product has NOT been dispatched.

Please contact us immediately if you receive wrongly supplied goods.

After notifying us, wrongly supplied goods must be returned to us within 7 business days.

Products cannot be returned for change of mind.

IMPORTANT NOTE: Due to Contamination and Hygiene regulations, opened or damaged Cartridges Boxes cannot be returned. Please check the needle sizes are correct before opening the packaging.